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Liaison Assistant | | Landtrax Tech Solutions

  1. Field Documentation Support 

  • Assist in the submission, delivery and pickup of documents required for land and property registration.

  • Ensure proper handling, safekeeping and confidentiality of documents at all times.

  • Follow designated routes and instructions provided by the After Sales to optimize travel efficiency.

  • Secure stamped/received copies, queue numbers, or proof of submission as required

  1. Coordination and Follow-ups

  • Coordinate with local municipalities, land offices, other regulatory bodies 

  • and office personnel to clarify documentary requirements, processing 

  • timelines, or status updates. 

  • Address any issues or discrepancies related to permits and licenses 

  • Relay all critical information immediately to the After Sales, Ops Coordinator and/or 

  • Service Delivery Manager.

  1. Document Management: 

    1. Document Delivery:  

      • Pick up land registration documents from offices. 

      • Deliver documents to clients or other offices. 

      • Ensure documents are delivered on time and in good condition. 

      • Optimize routes to minimize travel time and fuel consumption.

    2. Document Tracking and Reporting 

      • Log all field activities using the designated tracking system or worksheets (physical or digital). 

      • Submit daily or real-time updates to the After Sales regarding status of tasks, issues encountered, or delays. 

      • Record all document movements, deliveries and pickups. 

      • Maintain clear and accurate records of documents for audit and liquidation purposes. 

      •  Provide proof of delivery when required.

  2. Administrative and Logistical Assistance 

  • Support the preparation of basic forms, photocopies, notarization tasks, and other administrative requirements. 

  • Assist in consolidating receipts, reimbursement forms, and activity reports needed for liquidation. 

  • Coordinate with the After Sales regarding daily work plans, priority dockets, and next-day assignments

  1. Compliance and Process Adherence 

  • Ensure all field activities follow the approved workflow and guidelines defined by LandTrax. 

  • Adhere to agency and company protocols regarding allowance usage, receipts submission, and activity documentation. 

  • Immediately escalate any issues encountered in the field, such as document rejections, unavailable signatories, or processing delays. 

  1. Customer Service:  

 

  • Provide consistent feedback on transaction status. 

  • Resolve any issues or complaints raised by the LandTrax team in a timely and satisfactory manner.

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